Personal data protection

FIXBOX Worldwide Movers GmbH (hereinafter referred to as "we") takes the handling of personal data with the utmost seriousness, has established guidelines for its protection, complies with other relevant laws and regulations, and will handle it as follows.

1. Protection and management of personal data

We have appointed a data controller who is responsible for protecting personal data, ensuring that it is managed in an appropriate and secure manner, and taking measures to prevent its leakage, loss, or damage.

Data controller: Akihisa ITO  /  Tel: +49 (0)211 9849 8741

2. Collection of personal data

Where we collect personal data from our customers, we only do so to the extent necessary for our business, in a lawful and fair manner, and only after clearly stating the purpose of the collection and scope of use and obtaining their consent. The following practices are used when collecting and using personal information.

1. We will not use personal data for any purpose other than that for which it was collected unless the customer agrees otherwise. However, this does not apply in the case of points 1-4 of section "3. Purpose of use of personal data".
2. Before storing or disclosing personal data to a third party, we will inform you in advance and obtain your consent first.
3. In the case of a minor, we obtain the consent of the legal guardian.

3. How we use your personal data

The personal data we receive will be used to provide the following moving services:

I. Contacting customers for a home visit (e.g., pre-inspection, to perform work, etc.).

II. Visiting the customer at home (e.g., pre-inspection, to perform work, etc.).

Ⅲ. Provision of information (e.g. customs documents, international relocation manuals, relocation seminars, etc.)

Ⅳ. Import/export operations (e.g. customs clearance, ship and flight preparation, liaison with landing agents, etc.).

Ⅴ. Settlement (e.g. contacting your employer's responsible department)

Ⅵ. Additional services (e.g. passenger transport, car hire, etc.)

If we wish to use your personal data for a purpose other than the above, we will ask for your prior consent, except for the following:

1. If required by law.
2. Where it is necessary for the protection of life, health, or property, and it is difficult to obtain consent.
3. Where it is particularly necessary to protect public health and it is difficult to obtain the consent of the person concerned.
4. Where it is necessary to co-operate with a public authority, a local public authority, or a person or organization authorized by any of those authorities to carry out matters prescribed by law or regulation and failure to obtain the consent of the person concerned could impede performance.

4. Disclosure of personal data to third parties

We will not disclose your personal data to any third party without your consent, except in the following cases:

1. If you have already given your consent.
2. During necessary data processing, maintenance, and administration of computer systems, etc. Always after taking appropriate protective measures.
3. If required by law.
4. Where it is necessary for the protection of life, health, or property, and it is difficult to obtain consent.
5. Where it is particularly necessary to protect public health and it is difficult to obtain the consent of the person concerned.
6. Where it is necessary to co-operate with a public authority, a local authority, or a person or organization authorized by any of those authorities to carry out matters prescribed by law or regulation and failure to obtain the consent of the person concerned could impede performance.
   
   We will share your personal data with the following entities:    

• Fix Box s.r.o.

• EU subcontractors needed to carry out the work

• Non-EU subcontractors needed to provide logistics

5. Processing of personal data by subcontractors

In order to provide the best service to our customers, we subcontract some work to specialist subcontractors. Depending on the nature of the job, it may be necessary to provide personal information to the subcontractor. In this case, we select a subcontractor who handles personal data in a correct and lawful manner and ensure that confidentiality is maintained.

6. Request for information on collected personal data and deletion

If you wish to be informed of the purpose of use, disclosure, amendment, correction, deletion, suspension of use, erasure or suspension of disclosure of your personal information to third parties, please contact us at the contacts below so that we can inform you of the necessary procedures. We will promptly take the necessary measures in accordance with the law and our internal regulations. We will not handle personal data beyond what is necessary to achieve the purpose of use.

7. Voluntary provision of personal data

The provision of personal data is voluntary. However, if you do not provide us with the requested personal data, you will not be able to use our services.

8. Use of cookies

This website uses cookie technology, i.e. small files stored on the user's device (computers, tablets, phones, etc.) that usually contain individual settings for the user. Some are essential for the operation of the website, others, called analytical, can be used to analyze user behavior on the website so that we can further improve our services.

We only store analytical cookies with your consent, which can be revoked at any time. You can find out more about individual cookies and change/revoke/grant your consent here:

Cookie Settings